About Us

Welcome to IceWraps.com!  We're glad you stopped by and we look forward to helping you with your hot and cold therapy needs.  

IceWraps.com is a small business based out of sunny Escondido, California; the perfect environment for a healthy and active lifestyle.  All of us at IceWraps.com use the products we sell in our personal lives.  It's because of this we have the knowledge to help answer any question you might have.   

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We believe in making customer service our number one priority.  We know that sounds cliche, but we live and breath it.  That’s why we ship anything you order the same day - if you order by 2pm PST.  If you happen to order after 2pm, it will go out the next business day.  It’s also why we offer a no hassle 30 day refund policy; we want you to be happy even if something didn’t work out perfectly for you.

Don’t be fooled by other eCommerce business who drop ship their orders or outsource customer service.  We have all the items we sell in stock and ready to ship.  More importantly, if you need help we are here for you.  Just call us toll free at 1-800-650-9727 from 7am - 4pm Pacific Standard Time Monday - Friday and a real human will pick up the phone.  No complicated phone trees, just a real human being!

Finally, don't take it from us.  If you check out third party review sites such as ResellerRatings.com, you'll find that we have a perfect 10.0 rating.  We're also A+ rated at the Better Business Bureau.  Achieving these ratings wasn't easy, but it's something we love to brag about.  

Thanks for shopping at IceWraps.com. 

Meet The IceWraps.com Team

Michael Jackness - President & CEO

bio-mikej.jpgMichael is the CEO of Terran, LLC, the parent company of IceWraps.com.  Michael has an active lifestyle and ended up purchasing IceWraps.com because he was already using several of the products we sell.  Michael is an overachiever when it comes to providing amazing customer service and that shows in everything we do.  It's what inspired our no hassle return policy, why we answer all emails within 1 business day, and why we have staff on hand 5 days a week to take your call via a toll free number. Away from IceWraps.com, Michael loves playing tennis, traveling, SCUBA diving, and spending time with his wife.

Dan Robinson - Customer Service Manager

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Dan has been specializing in customer service for almost two decades.  Before coming to IceWraps.com, Dan spent 14 years providing customer service at GEICO.   We know GEICO is famous for "saving you money on your car insurance" and for little green geckos, but they are also notorious for great customer service.  Dan brings that same philosophy to IceWraps.com.  Away from IceWraps.com Dan loves to spend time with his 2 little girls and his stepson. He’s also pretty handy with a tennis racket and plays recreationally once or twice a week.

 

Michele Yeh - Operations Manager

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Michele has been involved with online marketing for the past decade. As Icewraps.com continues to grow, she has been instrumental in keeping us organized, online and offline. Michele serves as shipping coordinator, office manager, as well as our in-house photographer.  Creativity is her specialty as she designs most of our website graphics and promotional packages. Michele’s attention to detail is what makes every product go out the door smoothly. Outside the office, Michele and her husband enjoy hiking the vast San Diego trails and cooking with local harvests.

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