- Custom Packs
We know you have choices when it comes to purchasing ice wraps and other sporting equipment supplies, so why choose IceWraps.com over the competition? Well, don't take it from us... listen to our other customers who have given us a perfect 10.0 customer satisfaction rating. IceWraps.com is a small, family run business that will go out of its way to make sure you're satisfied. It's a level of customer service you simply won't find at a big box retail store. Here are some other reasons we think we're awesome...
We want you to be happy no matter what; that's why we offer a generous 30-day no hassle return policy. We'll take your order back as long as the items are in like-new condition and have all the packaging. Simply login to your IceWraps.com account and request a return. We'll make it easy as possible by emailing you return postage label. Once we get the item back we'll refund 100% of the purchase price minus the cost of return shipping.
Got the wrong size - no problem. Just log into your IceWraps.com account and request an exchange. As long as you ship the items back in like-new condition with all the packaging we'll gladly process your exchange. We'll even send you a return shipping label at no cost to you. There is a reason IceWraps.com has a perfect 10.0 customer satisfaction rating, and our no hassle exchange policy is one of the reasons why!
We know shipping is a huge factor in who you chose for your online retailer. That's why we offer free shipping on all orders over $49. That's our policy 365 days a year. No coupons to use, no hoops to jump though, no restrictoins. Just put more than $49 of products in your cart and you'll automatically qualify. For unders under $49 we charge a nominal $5.99 flat shipping charge.
We know you want your item quickly, so if you order before 2pm PST it will go out the same day. Things get a little crazy in the warehouse around this time, but it's worth if for us to get your items out quickly.
We've been accused of providing fanatical customer service, and we're ok with that. We are here Monday through Friday from 7am to 4pm PST to help you via our toll free number, live chat, or email. We guarantee that all emails will be answered within 1 business day and you can always be assured that we will go out of our way to help you.
We've been in business for over a decade, so we know a think or two about IceWraps and great customer service. Through the years we've been able to acheive a perfect 10.0 customer Service Ranking and an A+ ranking with the Better Business Bureau.
IceWraps.com is 100% PCI complient and we use a Norton encrypted SSL certificate. That's all just fancy talk to say you're information is 100% secure with us. We do not store credit card numbers for your added safety.