About Us

Welcome to IceWraps.com!  We're glad you stopped by and we look forward to helping you with your hot and cold therapy needs.  

IceWraps.com is a small business based out of sunny Escondido, California; the perfect environment for a healthy and active lifestyle.  All of us at IceWraps.com use the products we sell in our personal lives.  It's because of this we have the knowledge to help answer any question you might have.   

We believe in making customer service our number one priority.  We know that sounds cliche, but we live and breathe it.  That’s why we ship anything you order the same day - if you order by 2 pm PST.  If you happen to order after 2 pm, it will go out the next business day.  It’s also why we offer a no hassle 30-day refund policy; we want you to be happy even if something didn’t work out perfectly for you.

Don’t be fooled by other eCommerce businesses who drop ship their orders or outsource customer service.  We have all the items we sell in stock and ready to ship.  More importantly, if you need help we are here for you.

Thanks for shopping at IceWraps.com. 

Meet The IceWraps.com Team

Michael Jackness - President & CEO

Michael is the CEO of Terran, LLC, the parent company of IceWraps.com. Michael has an active lifestyle and ended up purchasing IceWraps.com because he was already using several of the products we sell.  Michael is an overachiever when it comes to providing amazing customer service and that shows in everything we do.  It's what inspired our no hassle return policy and why we answer all emails within 1 business day. Away from IceWraps.com, Michael loves playing tennis, traveling, SCUBA diving, and spending time with his wife. 

Michele Yeh - Operations Manager

Michele has been involved with online marketing for the past decade. As Icewraps.com continues to grow, she has been instrumental in keeping us organized, online and offline. Michele serves as shipping coordinator, office manager, as well as our in-house photographer.  Creativity is her specialty as she designs most of our website graphics and promotional packages. Michele’s attention to detail is what makes every product go out the door smoothly. Outside the office, Michele and her husband enjoy hiking the vast San Diego trails and cooking with local harvesters.