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FAQ

How do I know when my order has shipped?

You will receive an email when you order has shipped. If you do not receive a confirmation email, please contact us at support@icewraps.com or 1-800-650-9727.

What do I do if items are damaged or incorrect?

We will correct any issue involving any damaged or incorrect items. Please contact us within 7 days of purchase. Please contact us at support@icewraps.com or call us at 1-800-650-9727.

When should I expect to receive my order?

Most orders arrive within 3 business days with standard shipping, with some exceptions, which could take up to 5 business days.

When will my order be shipped?

Orders placed before 2pm PST will ship out same day. Orders placed after 2pm PST will ship out next business day.

Is there sales tax?

Sales tax only applies to orders placed in California.

How do I cancel or change my order?

Please contact us at support@icewraps.com or 1-800-650-9727 for orders that need to be canceled or changed.

Is there a warranty?

We offer a 30 day money back guarantee. Product Manufactures typically offer a  warranty from 30 days, all the way up to one year. Please call product manufacturer for issues past our 30 day money back guarantee.  

Is any of my personal information sold or shared?

NO! We will NEVER sell or share any of your information with anyone!

Do you offer international shipping?

The only place we ship to outside of the United States is Canada. Shipping rates to Canada are calculated based on the weight of the product. Canadian customers are responsible for any duties/fees. 

I ordered and / or received the wrong size. What should I do?

Please contact us and we will gladly assist you in your return or exchange. Please refer to our return policy for more information.