Shipping & Return Policy

SHIPPING POLICY

 Standard Shipping (4-10 days)

  • If your order is $49.00 or more, we offer free shipping. All orders that are $49.00 or more qualify, there aren’t any weight or number of item exceptions.
  • If your order totals $48.99 or less, we charge a flat rate of $6.99 to ship your order.  There isn’t a cap on weight or the number of items, just one flat shipping rate. 

Priority Shipping (2-3 days)

  • Customers requiring guaranteed next day delivery or two day delivery can select that option at checkout for an additional charge. Please note that Saturday delivery cannot be guaranteed. Next day delivery and two day delivery are not available for those who live outside of the contiguous United States. 

All orders ship via UPS or USPS.  We cannot be held accountable for any delays they might have.

 

EXCHANGES

If you ordered a product and it simply doesn’t fit correctly, we want to help.  Please contact us at support@icewraps.com and we will take care of you.   

  • All exchanges must be made within 30 days of your original order date
  • We will pay any shipping charges for items that need to be exchanged
  • Please try the item on over your clothes for fit as we cannot take products back that have come into contact with the skin for sanitary reasons
  • Item must be in brand new condition with all the original packaging

 

RETURN POLICY

We are always sad to take a return item because that means you weren’t 100% satisfied.  However, we will do everything we can to make your return as easy as possible for you.  Please read our return policy carefully:

  • We cannot take a return after 30 days for any reason
  • Item must be in brand new condition with all the original packaging
  • Please try the item on over your clothes for fit as we cannot take products back that have come into contact with skin for sanitary reasons
  • Customers are responsible for shipping costs back to IceWraps
  • If you received free shipping on your order, we will give you a 100% refund minus a $6.99 shipping charge.  
  • We do not charge restocking fees
  • We will refund the credit card originally used to place the order.

If you meet the above qualifications and would like to return your order, please follow these steps:

  1. Email us at support@icewraps.comto request an RMA number
  2. Put your order back into its original packaging and box it came in.  Please include a copy of your receipt along with your RMA number
  3. Ship the package back to our warehouse at:
IceWraps Returns Department
2235 Enterprise St.
Suite 160
Escondido, CA 92029

 

DAMAGED OR INCORRECT ORDERS

If your item(s) have been damaged during shipping or there are missing or incorrect items, you must notify us within 7 days so that we may correct the issue. Email us at support@icewraps.com with your order number and a description of the problem. If your items are damaged, please include photographs if possible to assist us. We will then issue a RMA number and a return shipping label for you to send back your order. Upon receiving the return, we will send out a replacement product for you. We are unable to process replacements without a RMA first. Again, please notify us as soon as possible, as our window for filing an insurance claim is limited to 10 days. If we are notified of damaged or missing goods after 7 days, we will be unable to refund or replace your items.

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